Please select a page for the Contact Slideout in Theme Options > Header Options

Coronavirus (COVID-19) Information

Coronavirus (COVID-19) Information

Information on Coronavirus (COVID-19)

Bi-State Development’s (BSD) Department of Public Safety continues to track health conditions using the guidance of the World Health Organization and the U.S. Centers for Disease Control and Prevention. BSD continues to adapt and evolve our emergency management procedures to address the ongoing coronavirus outbreak. The safety of our team members and our customers remains a top priority.


Health and Safety Measures Team Resources

BSD COVID-19 Vaccine FAQs

Can team members feel confident that COVID-19 vaccines are safe?

Yes. To date, the vaccines in trial have been tested on tens of thousands of people and have passed safety requirements in Phase I, Phase II and Phase III trials. As an additional layer of checks and balances, an external advisory board made up of medical and research professionals using additional public health data have reviewed final COVID-19 vaccine data and recommended the Pfizer and Moderna vaccine be made available for emergency use.

America’s best medical and research professionals have been working for years on coronavirus vaccines for SARS and MERS. SARS and MERS are different than COVID-19 but belong to the coronavirus family. The lessons learned through those developments are being applied today. Specifically, the effort to develop a COVID-19 vaccine began months ago.

For more info visit:

Can I get COVID-19 from the vaccine?

You cannot get COVID-19 from the vaccine. None of the authorized and recommended COVID-19 vaccines (or others currently in development) contain the live virus that causes COVID-19. This makes it impossible to get COVID-19 from the vaccine. The vaccines teach our immune systems how to recognize and fight the virus that causes COVID-19.

For more info visit:

What are the possible side effects?

Among vaccine recipients during the Pfizer clinical trials, 8.8% reported experiencing any reaction they considered to interfere with daily activity; the most common symptoms were fatigue (4.2%), headache (2.4%), muscle pain (1.8%), chills (1.7%), and injection site pain (1.4%). Of note, people experienced these side effects after the second dose more than after the first dose.

For more info visit:

Will team members still need to wear masks after receiving COVID-19 vaccine?

Yes. At this time, the CDC and local health officials still recommend that all vaccinated individuals continue to wear face masks. All BSD team members will be required to continue following BSD mask guidelines.

Will team members have to get two shots to be protected from COVID-19?

Yes. In order to receive the full immunity benefits from the vaccine, it is required to take two doses of the same shot 3 or 4 weeks apart.

Which Vaccine will BSD be receiving?

At this time, we do not know which vaccine we will receive. The type will be verified upon notification of shipment.

Will cost be a barrier to receiving the COVID-19 vaccine?

No. The vaccine is free to all US citizens.

What if I receive the first dose of the COVID-19 vaccine but then miss the clinic for the second dose? How do I finish the vaccine series?

Team members who do not receive the second vaccination dose at 21 days (Pfizer) or 28 days (Moderna) should still receive that second dose as soon as possible thereafter.

If I get the COVID-19 Vaccine will it impact my ability to give plasma?

Team Members who were COVID-19 positive prior to their vaccination may still be able to donate convalescent plasma.

On Jan. 15, the U.S. Food and Drug Administration updated its guidance regarding convalescent plasma donor eligibility related to those who receive a COVID-19 vaccine. The new guidance states that individuals who had COVID-19 symptoms and received a confirmed COVID-19 diagnostic test prior to vaccination, have fully recovered from symptoms of the virus within the last six months and meet other donation eligibility criteria may be able to donate convalescent plasma to help those still battling the virus. This is to ensure that COVID19 convalescent plasma collected from donors contains sufficient antibodies directly related to their immune response to COVID-19 infection

COVID-19 All Team Notices

June 2 CARES Act Grant Award to Support Metro Transit Services (PDF)

May 5 Employee Update from Jessica Mefford-Miller

Oral Health Video

April 10, 2020 BSD COVID-19 Briefing (Video)

WHO Proper Mask Usage (Video)

Proper Hand Washing Technique (Video)

Proper Glove Removal (Video)

Disinfecting Call-A-Ride Vans (Video)

Hand Sanitizer (Video)

March 24, 2020 (PDF)

March 21, 2020 (PDF)

March 20, 2020 (PDF)

Necessities Incentive Program (PDF)


Like many other organizations, we are also focused on:

Workplace Safety:

What Our Team Members can do:

We also ask everyone to continue to follow good hygiene practices

  • Cover coughs or sneezes with your elbow. Do not use your hands!
  • Wash hands often with soap and water for at least 20 seconds.
  • Soap and water should be your primary source of washing. Use an alcohol-based hand sanitizer if soap and water are not available.
  • Clean surfaces frequently, including countertops, light switches, cell phones, remotes, and other frequently touched items.

Visit the CDC website for Common Sense Tips to Fight Flu & Colds Information

For up to date status of the COVID-19 situation, continue to follow the Federal, State and Local Health Department Websites:

Additional Resources

Families First Coronavirus Response Act (FFCRA) (PDF)

Reassuring Children – Coronavirus Fears & Concerns (PDF)

Coping with the Fear of Coronavirus (PDF)

Managing Reactions to Coronavirus: Self-Care Strategies (PDF)

Cigna Telehealth Connection (PDF)

Cigna Total Behavioral Health Program (PDF)

Covid-19 Test Site Locator

Bi-State Development | Metro Emergency Operations Center Updates

  • We will be communicating regularly (daily and weekly) with CDC, Regional and Local Health/Public Health Officials. Communication with regional and state public health officials and public safety partners reports risk to the general public remains low.
  • Metro’s Chief Safety Officer and General Manager of Public Safety will review virus considerations within the Emergency Preparedness Program Plan and Continuity of Operations plan, and activate if directed.

If you believe you are experiencing symptoms see your personal physician. Physicians know how to determine if individuals meet the risk classifications for the virus and the required testing and assessment protocols.


Continue to check this web page for further updates.